Effective Date: 15-10-2025
Welcome to Metrolume (“we,” “our,” “us”). We value your trust and are committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard your personal information when you visit or make a purchase from our website [www.metrolume.com] (the “Site”).
1. Information We Collect
We collect the following types of information to provide a smooth and personalized shopping experience:
a. Personal Information
When you visit our Site or make a purchase, we may collect:
Full name
Email address
Phone number
Billing and shipping address
Payment information (processed securely via our payment partners)
b. Non-Personal Information
We may also collect:
Device details (browser type, operating system)
IP address and location data
Website usage and browsing behavior through cookies and analytics tools
2. How We Use Your Information
We use your information to:
Process and fulfill your orders
Communicate with you regarding purchases, returns, and offers
Improve our website, services, and customer experience
Prevent fraud, maintain security, and comply with the law
Send promotional messages (only if you have opted in)
3. Sharing of Information
We do not sell or rent your personal data.
However, we may share it with:
Service providers (e.g., payment gateways, courier partners, analytics tools) to fulfill services
Legal authorities, if required by law or to protect our rights
Affiliated entities or partners, in case of mergers or business restructuring
All partners are bound by confidentiality and data protection agreements.
4. Cookies and Tracking Technologies
Our website uses cookies to:
Remember your preferences and shopping cart
Improve site performance and user experience
Analyze traffic using tools like Google Analytics
You can choose to disable cookies in your browser, but some features may not function properly.
5. Data Security
We adopt industry-standard security measures (SSL encryption, restricted access, secure servers) to protect your personal information. However, no online platform is 100% secure, and we cannot guarantee absolute protection.
6. Your Rights
Depending on your location, you may have rights to:
Access or correct your personal data
Withdraw consent for marketing communications
Request deletion of your account and data
To exercise these rights, please contact us at [support@metrolume.com].
7. Retention of Information
We retain your data as long as necessary for business, legal, or regulatory purposes, or until you request its deletion.
8. Links to Third-Party Sites
Our Site may contain links to third-party websites (like social media or influencer stores). We are not responsible for their privacy practices or content.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.
10. Contact Us
For any questions or concerns regarding this Privacy Policy, contact us at:
Metrolume
Email: support@metrolume.com
Website: www.metrolume.com