Effective Date: 15-10-2025
At Metrolume, we understand that sometimes you may need to cancel your order. This Cancellation Policy outlines the terms and conditions under which orders can be canceled through our website [www.metrolume.com] (the “Site”).
1. Order Cancellation Eligibility
Orders can be canceled only before they are shipped.
Once an order has been processed for shipping or dispatched, cancellation is not possible.
You can request a cancellation by contacting us immediately at [support@metrolume.com] with your order number.
2. How to Cancel
To cancel your order:
Send an email to [support@metrolume.com] or contact our customer care with your order details.
Our team will confirm your cancellation request within 24–48 hours.
Once confirmed, your order will be canceled, and a refund will be initiated according to the payment method.
3. Refunds for Canceled Orders
Refunds will be processed within 7–10 business days to the original mode of payment.
Any payment gateway or bank processing charges may be deducted as per the policies of the payment provider.
If the order was prepaid and the cancellation occurs before shipment, the full amount will be refunded.
If the order is already in the dispatch process, the cancellation request will not be entertained, and the customer may initiate a return once delivered (as per our Return & Refund Policy).
4. Non-Cancellable Items
Some items cannot be canceled once the order is placed:
Customized or personalized products
Influencer merchandise
Clearance sale or final sale items
5. Contact Us
For any cancellation requests or queries, please contact us at:
Metrolume
Email: [support@metrolume.com]
Website: [www.metrolume.com]