Effective Date: 15-10-2025
At Metrolume, we strive to ensure that every customer loves their purchase. However, if you are not fully satisfied with your order, we’re here to help.
This Return & Refund Policy outlines the process and conditions for returns, exchanges, and refunds for products purchased from our website [www.metrolume.com] (the “Site”).
1. Eligibility for Returns
We accept returns and exchanges under the following conditions:
The item must be unused, unworn, unwashed, and undamaged.
The item must be in its original packaging with all tags, labels, and accessories intact.
A return request must be initiated within 7 days of delivery.
Certain items such as customized, personalized, or clearance sale items are non-returnable and non-refundable (unless defective).
2. Return Process
To initiate a return:
Email us at [support@metrolume.com] with your order number, product details, and reason for return.
Our team will review your request within 2–3 business days and guide you through the process.
Once approved, we will arrange a reverse pickup through our logistics partner (wherever available).
Please ensure the item is securely packed to avoid any damage during transit.
If reverse pickup service is unavailable in your area, you may be asked to ship the item back to us, and we will reimburse standard courier charges (upon submission of proof of shipment).
3. Refunds
Once we receive and inspect the returned item, your refund will be processed within 7–10 business days.
Refunds will be issued to your original payment method, based on your preference.
Shipping charges (if any) are non-refundable unless the return is due to an error on our part (e.g., defective or wrong product).
4. Exchanges
If you wish to exchange your product for a different size or color:
Mention your preference in your return request.
Exchanges are subject to product availability.
If the requested variant is unavailable, a full refund will be issued.
- The Exchange will be done with 7 Days of the delivery
5. Non-Returnable Items
The following products are not eligible for return or exchange:
Customized, monogrammed, or influencer merchandise
Undergarments or innerwear
Items purchased on final sale or under heavy discount offers
6. Damaged, Defective, or Wrong Items
If you receive a damaged, defective, or incorrect item:
Please report it to [support@metrolume.com] within 48 hours of delivery with photos or videos of the product and packaging.
We will verify the issue and send a replacement or refund at no extra cost.
7. Cancellations
Orders can be cancelled before shipment.
Once the order has been dispatched, cancellations are not possible.
Please refer to our [Cancellation Policy] for detailed terms.
8. Late or Missing Refunds
If you haven’t received a refund within the stated timeframe:
First check your bank account again.
Then contact your credit card company or payment provider (it may take additional time before your refund is officially posted).
If you’ve done all of this and still haven’t received your refund, contact us at support@metrolume.com.
9. Contact Us
For questions or concerns regarding this policy, reach us at:
Metrolume
Email: support@metrolume.com
Website: www.metrolume.com
Whatsapp: +91-9205334946