Effective Date: 15-10-2025
Thank you for shopping with Metrolume. This Shipping & Delivery Policy (“Policy”) describes how we handle the processing, shipping, and delivery of your orders placed through our website [www.metrolume.com] (the “Site”).
1. Order Processing
Orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
You will receive an email or SMS confirmation once your order is shipped, along with tracking details.
2. Shipping Coverage
We currently ship across India through trusted courier and logistics partners.
For international orders (if applicable), shipping charges and timelines will vary depending on the destination country and will be displayed during checkout.
3. Shipping Charges
Shipping charges (if applicable) are calculated and displayed at checkout.
We may offer free shipping on certain orders, discounts, or promotions — these will be clearly mentioned on our Site.
4. Delivery Timelines
Standard delivery within 5–10 business days for most locations in India.
Remote or rural areas may take up to 12–15 business days.
International deliveries (if enabled) may take 10–20 business days, depending on customs and local postal services.
Please note: Delivery times are estimates and may vary due to logistics delays, holidays, or unforeseen circumstances.
5. Tracking Your Order
Once your order has been shipped, you’ll receive an email or SMS with a tracking ID and courier partner link to monitor your delivery status.
6. Delivery Attempts
Our courier partners will make up to two delivery attempts.
If the recipient is unavailable, the package may be returned to us.
In such cases, we can reship your order after reconfirmation (additional shipping charges may apply).
7. Wrong or Incomplete Address
Please ensure that your shipping address, pin code, and contact details are accurate at the time of checkout.
Metrolume is not responsible for delays or failed deliveries due to incorrect or incomplete information provided by the customer.
8. Delayed or Lost Shipments
If your order is delayed beyond the estimated time, please contact us at [support@metrolume.com] with your order number.
We will coordinate with our logistics partners to resolve the issue promptly.
If a package is confirmed lost, a replacement or refund will be issued based on our Refund Policy.
9. Damaged or Tampered Packages
If you receive a damaged, tampered, or opened package:
Please do not accept the delivery.
Notify us immediately at [support@metrolume.com].
We will investigate and arrange for a replacement or refund as per our policy.
10. Contact Us
For any questions or concerns regarding your order’s shipping or delivery, please contact us at:
Metrolume
Email: support@metrolume.com
Website: www.metrolume.com